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The TORTOISE Slow Motion Switch Machine utilizes
a very low current draw motor which has a relatively large diameter
armature. For some reason, a very small percentage of TORTOISES
arrive at their final destination with the armature locked. Our
best guess is that a hard diagonal blow during the shipping process
knocks the armature slightly askew in its bearing supports. The
symptoms of this problem will be a Tortoise that will not
run at all, or runs very slowly at 12 volts. If you attempt to carefully
move the arm by hand, you will not be able to move it without jumping
teeth on the internal gears. PLEASE DO NOT ATTEMPT TO MOVE THE ARM
IF IT DOESNT MOVE EASILY WITH MODEST PRESSURE!
The cure is quite simple. Hold the Tortoise so that the label faces up. Now... smack the opposite side onto a hard surface such as a table top. DONT OVERDO THIS! You dont want to hit it hard enough to crack the case. However, the Tortoise is quite hardy, and a good solid hit will not likely do any damage. What it will likely do is to jar the motor armature back into alignment. Test moving the arm again. If it moves freely now, than go ahead and install the machine. We have never heard of a case where an unlocked machine later locked up again.
If the beating you gave the little guy doesnt
whip him into proper operation, it may be possible that a fleck
of plastic or dirt has become lodged in the gears. This form of
lockup will require that you return the unit to us for warranty
repair. The same applies for older machines that have been operating,
but which have suddenly stopped and appear locked.